Shared Inbox
One Inbox. One Team.
Every Customer Conversation in One Place.
Managing customer chats from a single phone isn’t built to scale. With our Shared WhatsApp Inbox, your entire team can reply to customers from one place. Assign conversations, leave notes, and tag teammates to stay organized. No more device sharing or missed messages. Just seamless teamwork and faster responses every time.
Why Businesses Love It
Unlimited agents, unlimited chats
Remove the 4-device limit. Add as many team members as you need, all replying from one inbox.
Smart conversation assignment
Automatically route chats to the right person — sales, billing, or support — for faster, accurate responses.
Real-time collision detection
See when a teammate is already replying. Prevent duplicate responses and keep conversations seamless.
Internal labels
Tag chats like ‘Urgent,’ ‘New Lead,’ or ‘Follow-up’ to stay better organized and effectively prioritize tasks.
Key Use Cases
Customer Support
Small businesses can deliver fast, consistent support. For example, a retail shop can have all customer queries about orders, returns, or product details handled in one inbox by different team members.
Sales Inquiries
Real estate agents or consultants can manage incoming inquiries collectively – if one agent is busy, another can seamlessly pick up the conversation from the shared queue. This ensures hot leads are engaged instantly rather than kept waiting.
General Inquiry Management
Education institutes, service providers, or agencies often get many WhatsApp queries. A shared inbox means any team member can tackle questions as they come, improving overall responsiveness.
