Transket, a product of Righteous Global Inc. (the “Company”), is a comprehensive business communication platform accessible at transket.ca. Our Platform is designed to help businesses connect with their customers through a single, unified interface, making communication efficient and seamless.

At Transket, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines our practices regarding the collection, use, storage, and disclosure of your personal data. By accessing or using our Service, you acknowledge that you have read, understood, and agreed to our Privacy Policy and Terms of Service.

We are dedicated to safeguarding your personal data, whether it is information we use for our own purposes or data we manage on behalf of our clients. Please note that this privacy policy does not cover how our users may use or share data they collect using our services.

Personal Identification Information: We collect personal identification information that you knowingly provide during registration, through account settings, or other interactions with our Platform. This may include your name, email address, mailing address, phone number, and payment information. If you connect third-party accounts (e.g., Facebook, Google, Apple) with our Service, we may receive and store information from those accounts, which will be covered by this Privacy Policy.

Usage Data: We automatically collect information about how our Service is accessed and used. This includes your IP address, geolocation data, device identification, browser type and version, pages visited, time and date of visits, time spent on pages, and unique device identifiers.

Tracking & Cookies Data: We use cookies and similar tracking technologies to monitor activity on our Service and store certain information. Cookies, which may include anonymous unique identifiers, help us understand usage patterns and enhance user experience. You can set your browser to refuse cookies or alert you when cookies are being sent; however, some parts of our Site may not function properly without cookies.

Communication: We use your information to communicate with you effectively. For service-related communication, we may use your contact details to provide updates about your account, address service-related queries, and notify you about changes to our services. With your consent, we may also send you promotional materials about new features, promotions, and other updates relevant to you. You can opt-out of these communications at any time by following the unsubscribe instructions provided in our emails.

Analytics: We employ data for analytical purposes to enhance our services and user experience. This includes analyzing usage data to understand how our services are used, identifying trends, making data-driven decisions to improve our platform, and tracking performance to monitor the effectiveness of our services, track outages, troubleshoot issues, and measure overall performance.

Security and Compliance: We use your information to protect our services and ensure compliance with legal obligations. This involves analyzing data to detect and prevent fraudulent activities, abuse, and security risks, ensuring a safe environment for all users. Your data may also be processed to comply with legal requirements and to protect the rights and safety of our users and the public.

Customer Service: Your information helps us provide better customer support by enabling us to respond to customer service requests more effectively, addressing issues and providing solutions based on your specific needs and interactions with our services.Transaction Processing: We use data collected during transactions to ensure the smooth execution of your transactions and to manage related processes efficiently.

We share certain personal information under specific conditions:

Authorized Users: Authorized users can view personal information stored in the account. Primary account holders can view personal information in subaccounts they have authorized access to. We share information about authorized users for legitimate purposes consistent with this privacy policy, including servicing your account and marketing products and services to you.

Third-Party Service Providers and Vendors: We may contract with carefully selected third parties to assist us in servicing you (e.g., customer service, fraud detection, advertising, IT, and storage services) or to help with our marketing and advertising activities (e.g., analytics, SEO). These third parties are prohibited from using your personal information beyond the purposes for which it was shared. If you purchase a product or service from a third party through our platform, we will pass your personal information to them to fulfill your order and provide the relevant services. We also share non-personal information with third parties, such as media, industry observers, and marketing partners.

Payment Service Providers: Financial transactions may be handled by our payment services providers. We share transaction data with them only to process your payments, refund such payments, and handle related queries and complaints. Information about the payment services providers' privacy policies can be found on their websites.

Compliance with Legal Obligations and Law Enforcement Requests: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests. This includes enforcing our agreements, policies, and terms of service, protecting the security and integrity of our products and services, and safeguarding our customers or the public from harm or illegal activities. In emergencies, or to protect and defend the rights, property, or safety of third parties or ourselves, we may share data. This also encompasses actions necessary for enforcing contracts or policies and for investigating and preventing fraud.

Business Transfers: In the event of any merger, sale of company assets, financing, acquisition, bankruptcy, dissolution, reorganization, or similar transactions, we may share or transfer your information. Users will be notified of any such transfer by email and/or a prominent notice on our website, and their information will only be shared upon their consent.

Security of Your Information

Your account is protected by a password to ensure privacy and security. Choose a strong password, sign off when finished, and limit access to your devices. For added security, we recommend you enable Two-Factor Authentication (2FA) to prevent unauthorized access.

While we make every effort to protect your account and personal information, there are inherent risks. Factors such as unauthorized access, hardware or software issues, and other unforeseen events may impact the security of your information.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information:

Secure Server: We use secure servers to protect your information.

SSL Technology: All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers' databases. Only those with special access rights to such systems can access this information, and they are required to keep it confidential.

Although we implement robust security measures to safeguard your data, we cannot provide an absolute guarantee of security. There remains a possibility that your information might be accessed, disclosed, altered, or destroyed due to potential breaches of our safeguards.

Retention Period: How long different types of data are retained

• Personal Data: Retained as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
• Usage Data: Retained for a shorter period, unless used to improve security or functionality, or if required by law.

Deletion Procedures: Process for Users to Request Deletion of Their Data - To request the deletion of your data, please contact our support team. Upon verification of your identity and request validity, we will delete the data within one calendar month, ensuring compliance with legal requirements.

Under the General Data Protection Regulation (GDPR), you have the following rights:

Right to Access: Request access to the personal data we hold about you.

Right to Rectification: Correct any inaccurate or incomplete personal data.

Right to Erasure: Request deletion of your personal data under certain conditions.

Right to Restrict Processing: Restrict the processing of your data in specific situations.

Right to Data Portability: Receive your data in a structured, machine-readable format and transfer it to another controller.

Right to Object: Object to the processing of your data for legitimate interests, direct marketing, or research purposes.

• Right to Know: Understand why your personal information is collected, how it is used, and to whom it is disclosed.
• Right to Access: Request access to your personal data.
• Right to Deletion: Request the deletion of your personal data, subject to certain exceptions.
• Right to Opt-Out: Opt-out of the sale of your personal information to third parties.
• Right to Non-Discrimination: Ensure you are not discriminated against for exercising your privacy rights.

• CASL (Canada's Anti-Spam Legislation): Control the commercial electronic messages you receive and withdraw consent at any time.
• Provincial Privacy Laws: Access and correct your personal information under provincial laws like PIPA in Alberta and British Columbia, and Quebec's privacy legislation.

If you have any questions or wish to exercise your rights, please contact us at [contact email/phone].

Transket's services are not intended for individuals under 16. We do not knowingly collect personal information from anyone under 16. If we learn that a child has provided us with personal information, we will delete it. If you are aware of this, please contact us at support@transket.ca.

We may update this Privacy Policy periodically. Any changes will be posted on our website and app.

By continuing to use our Service or website after changes take effect, you agree to the updated policy. We encourage you to review this Privacy Policy regularly.

For significant changes, we will notify you via email and/or a prominent notice on our Service before they become effective. The "effective date" at the top will reflect the latest update. Please check this Privacy Policy periodically for any updates. Changes are effective upon posting.